Shipping & Delivery Time

• We offer pan-India shipping through our trusted logistics partners.
• All orders are usually processed within 24–48 hours of confirmation.
• Once dispatched, your order will typically reach you within 7–10 working days.

Eligibility for Return & Exchange

• As part of our commitment to customer satisfaction, we offer exchanges of our products online.
• Please note that we do not have return policy as of now.
• For exchange you need to pack your order and ship the address provided to you over the email. Once we receive the order and after the quality check we will process your exchange order within 7-8working days.
• Kindly mention your Name & Address along with the package.
• Our exchange policy allows you to request the exchange with any other product as well as any size.
• You can exchange your product within 7 days of receiving item.
• Once received and after the quality check we will process your exchange order with in 7-8 working days.
• In case of non availability of product, we issue credit note to be used within three months.
• Please feel free to email us at care@rascollections or chat with us between 9am to 8 pm on all days including weekends.

How to Request a Return/Exchange

• Email us at support@rascollections.com with your order number, reason, and clear images of the issue.
• Once approved and confirmed via email, our team will share the details where you need to ship the order.
• After we receive and inspect the product, we will issue an exchange or credit note as applicable.

Refunds

• Refunds are only provided in case of defective or damaged product being delivered.
• In case of non-serviceable reverse pickup areas, customers are requested to self-ship the product.